Refund & Replacement Policy
At HmhTrends, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Replacement Eligibility
You can request a replacement if:
- You receive a damaged or defective product.
- You receive the wrong item.
- Your order has missing or lower quantities than ordered.
How to Submit a Complaint
To process your replacement request, you must contact us within 48 hours of receiving your order and provide:
- A clear unboxing video (from the unopened package until the product is fully unpacked).
- Clear photos of the shipping label on the parcel.
- Photos or videos showing the damaged, defective, or incorrect product.
Important: Claims submitted without an unboxing video and shipping label photos may not be accepted.
Replacement Process
- Our support team will review your complaint.
- If your claim is approved, we will arrange a replacement.
- You must hand over the replacement parcel (if requested) to our delivery partner.
- Once the returned parcel is received or handed over according to our instructions, your replacement order will be dispatched.
Refund Policy
Currently, HmhTrends does not offer cash refunds. Approved claims are resolved through product replacement only.
Non-Eligible Cases
Replacement requests will not be accepted if:
- The complaint is made after 48 hours of delivery.
- No unboxing video is provided.
- The product has been used, damaged by the customer, or altered.
- The issue is due to a change of mind or incorrect ordering by the customer.
Contact Us
If you need assistance, please contact our customer support team with your order number and the required evidence. We will do our best to resolve your issue as quickly as possible.